FAQs
Your questions, answered.
Emergencies, boilers, cover, bathrooms, heat pumps and finance.
Emergencies
Do you do small jobs?
Yes. Taps, toilets, valves, outside taps, leaks. No job is too small, and our office will book a time that suits you.
Do you offer 24/7 emergency call-outs?
Yes. We have a dedicated 24/7 emergency team for Chorley, Preston and the surrounding areas. Call 01257 452 879.
What should I do before you arrive?
Turn off the water at the stopcock, switch off electrics if water is near sockets or lights, and contain the water with towels or buckets.
Boilers
How much is a new boiler?
Our installed packages start from £2,100 including VAT (£1,750 + VAT) for a straightforward swap. Use the online quote for your home, and we'll confirm the price in writing after a survey.
Are you Worcester Bosch accredited?
Yes. As accredited installers we can offer guarantees of up to 12 years on qualifying Worcester Bosch boilers. We fit Vaillant too.
Can I spread the cost?
Yes. 0% APR over 12 months, or 9.9% APR over 2 to 10 years, subject to status, through Ideal4Finance.
My boiler is showing a fault code. What now?
Note the code and the make. Try one reset. If it comes back, call us with the code and we'll advise the next step.
Do you prioritise vulnerable customers?
Yes. No heat or hot water with elderly people, young children or medical needs is treated as urgent.
Boiler cover
What is a boiler care plan?
A monthly plan that covers your annual service and, depending on the level, priority call-outs, labour and parts.
Is there an excess?
No. There's no excess and no call-out fee on our plans, and parts and labour are included on Gold and above.
Do you use subcontractors?
No. Your cover is carried out by our own Gas Safe engineers.
Bathrooms
How much does a new bathroom cost?
Our full design, supply and installation projects start from £8,000. The price we quote after your survey is the price you pay.
Who fits the bathroom?
Our own team: Chris and Tomasz on the fitting, Wayne and Richard on plumbing and heating, Sarah managing the project from start to finish.
Can I see the products first?
Yes. Our Eccleston showroom has 10 bathrooms and over 150 radiators on display, open six days a week.
Do you work with the council?
Yes. We work with South Ribble Borough Council on adaptations for people with reduced mobility.
Heat pumps
How much does a heat pump cost?
Typically £12,000 to £17,000 before the grant, so £4,500 to £9,500 with the £7,500 grant. Your survey confirms the exact price.
Who gets the £9,000 grant?
Qualifying off-gas-grid homes replacing oil or LPG, currently until 31 March 2027, subject to scheme rules.
Will my radiators work?
Some may need upsizing because heat pumps run cooler. We do a room-by-room heat loss calculation to tell you exactly which.
Finance
What finance do you offer?
0% APR over 12 months, or 9.9% APR over 24, 36, 48, 60 or 120 months, subject to status.
Who provides the finance?
We're an Introducer Appointed Representative of Ideal Sales Solutions Ltd, t/a Ideal4Finance, a credit broker, not a lender.
Does applying affect my credit score?
The lender will explain their checks before you apply. Calculator figures on this site are illustrations, not an offer.